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Sending

How do I package my items?
How do I package my items?   Packaging your items is really easy and only takes a few minutes. To make sure your items are safe and secure in transit, we ...
Fri, 22 Jun, 2018 at 10:48 AM
I want to change my sending method, how do I do this?
If you want to change your sending method, contact our Customer Service team.  Simply explain your situation and they will be able to provide you with s...
Thu, 21 Jun, 2018 at 5:16 PM
Can you narrow the collection window with the courier?
Hermes operates within an 8am to 8pm window and they plan their own collection routes day to day. If this isn’t suitable for you we do have a Leave Safe opt...
Tue, 15 May, 2018 at 2:16 PM
How long will it take for the items to get to you?
Please bear in mind that although the tracking of a parcel may show 'Delivered', this is terminology used by the third party carriers to show its ...
Tue, 15 May, 2018 at 2:16 PM
What is my tracking number and what do I need it for?
If your items haven’t arrived with us, then we’ll need your tracking information to chase them up. If you are using the ParcelShop drop off then you wil...
Tue, 15 May, 2018 at 2:17 PM
I missed my collection, what can I do?
Don’t worry about it! You can arrange a new collection by going into 'My Account'. Click on your order, and you will have the option to re-book yo...
Wed, 13 Dec, 2017 at 2:43 PM
Do you have a limit on the amount of items per box?
As our courier service has a weight limit of 15kg per box, they will not accept any parcel containing more than 100 items.
Wed, 13 Dec, 2017 at 2:43 PM
What send options do you offer?
All of our send options are completely FREE to use! When you're completing your order, you will be offered the relevant option(s) based on the cont...
Thu, 21 Jun, 2018 at 4:27 PM
Can I use the same Send Service label again?
No, each label is unique. If you have more than one box, that's no problem. All you need to do is print more FREE Send Service labels. Sign in to y...
Wed, 13 Dec, 2017 at 2:44 PM
The store won't accept my Send Service parcel, who do I contact?
If the store say they can't take your parcel for whatever reason, just give us a call on 0333 555 0101 or email us at enquiries@musicMagpie.co.uk and w...
Wed, 13 Dec, 2017 at 2:44 PM

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