Once your Media items arrive with us, they'll be checked by our quality assessment team. We'll review each item to make sure it meets our acceptance criteria before payment is made.
How can I track my order?
You can track your order and view any changes throughout the assessment process by signing in to My Account.
To view details of a specific order:
- Sign in to My Account.
- Open My Selling Orders.
- Select the relevant order to view any amendments or rejected items.
What happens if an item is rejected?
Sometimes we're unable to accept an item following assessment. This can happen for a variety of reasons, including condition issues.
Items valued at £15 or more
If a rejected Media item was individually valued at £15 or more, we'll return it to you free of charge.
Items valued under £15
If a rejected Media item was individually valued at less than £15, it will be recycled responsibly.
Where can I see which items were rejected?
You can view any rejected items in My Account by opening the relevant order from your order history.
Need help?
If you have any questions about the outcome of your assessment, please contact us and we'll be happy to help.