If you haven't received your payment yet, it's worth checking the following:
1) Check your order status
Sign in to My Account and review the status of your order.
If your order is still being processed, payment won't be issued until the assessment has been completed.
If your order status shows as Paid, please allow up to one working day for the funds to arrive in your account.
Our working days are Monday to Friday, excluding bank holidays. If a payment is issued on a Friday or bank holiday, please note that it may not arrive until the next working day.
2) Check the bank details entered for the order are correct
If you've received a payment confirmation email but the funds haven't arrived, your bank details may be incorrect or out of date. To update the details associated with an order:
- Sign in to My Account
- Open My Selling Orders
- Select the order affected by the failed payment
- Locate the Payment Details section
- Select Edit
- Update your bank details and save your changes
- If you'd like to update multiple unpaid orders, select Set Bank Details on all unpaid orders before saving
3) (PayPal only) Check your account is set to receive payments
Ensure your account is verified to receive payments by logging into your PayPal account, going to settings > payments and selecting verify account.
I still haven't received my payment
If your order status shows as Paid, and more than 24 working hours have passed since payment was issued, please contact our Customer Service team who will be happy to investigate.