When creating a trade, the sending options available to you will depend on the item you're selling, your location and the eligibility requirements for each service.
Why can't I see SMARTDrop Kiosk?
As of 1 September 2026, SMARTDrop Kiosks have been placed deactivated for trade-ins and will be removed from stores over the coming weeks.
As a result, SMARTDrop Kiosk is no longer offered as a sending option when creating a trade.
We're sorry for any inconvenience this may cause.
Can I still use Timpson?
Yes.
Timpson remains available for eligible trades and will continue to be shown as a sending option where applicable.
Why can't I see Timpson?
If the Timpson option isn't visible, your trade may not meet the eligibility requirements.
To qualify for Timpson, all of the following criteria must be met:
- You must be within the service area of a participating Timpson store.
- The device must be an eligible iPad, iPhone or Samsung phone.
- The trade must contain a single tech item only.
- The device must be in acceptable condition and not show significant damage that could affect its functionality.
- The payment method selected must not be a charity payment.
- The trade must be created within the United Kingdom.
If any of these criteria aren't met, Timpson won't be shown as an available sending option.
What should I do if I've already selected SMARTDrop Kiosk?
Don't worry, if you've already generated a SMARTDrop Kiosk QR code and visit a kiosk location, you'll be redirected to Royal Mail.
Your existing QR code will continue to work and can be used at a Post Office without needing to create a new trade.