Enhancing Your Shopping Experience:
We understand how frustrating it can be when you’re trying to shop and technical issues with your shopping basket or checkout process get in the way. Whether it’s items not saving, disappearing from your cart, or problems completing your purchase, these issues are often related to session data and cookies in your browser.
By following the steps below to clear your session data and cookies, you'll likely resolve these issues and enjoy a smoother, faster shopping experience. We’ve outlined step-by-step instructions for Chrome on different devices to ensure everything works seamlessly.
How to Clear Session Data & Remove Cookies (Step-by-Step Guides)
Clearing session data and cookies can help fix glitches with your basket or checkout experience, so here’s how to do it for different devices:
For Chrome on a Computer:
How to Clear Session Data:
- Open the website in your browser.
- Press F12 to open Developer Tools.
- Go to the “Application” tab.
- On the left side, select “Storage” and find the website.
- Click “Clear site data” to remove session storage.
How to Remove Cookies:
- Click the three dots in the top-right corner and select Settings.
- Go to Privacy and security > Third-party cookies.
- Click See all site data and permissions.
- Search for the website’s name.
- Click Delete next to the site and confirm.
For Chrome on Android:
- Open the Chrome app on your Android device.
- Tap the three dots in the top-right corner and select Settings.
- Go to Privacy and security > Delete browsing data.
- Choose a time range, like Last hour or All time.
- Check Cookies and site data, then uncheck all other items.
- Tap Delete data, then confirm by tapping Delete again.
For Chrome on iPhone or iPad:
🚨 Note: Removing cookies will sign you out of websites and delete saved preferences.
- Open the Chrome app on your iPhone or iPad.
- Tap the three dots in the bottom-right corner and select Settings.
- Go to Privacy and Security > Delete Browsing Data.
- Check Cookies, Site Data, and uncheck other items.
- Tap Delete Browsing Data, then confirm by tapping Delete Browsing Data again.
- Tap Done to finish.
What's Next? Let’s Get You Back to Shopping!
Clearing your session data and cookies should solve the issue with your basket and make the checkout process smoother. If the problem persists, feel free to reach out—we’re here to help!
💡 Pro Tip: If you prefer a quicker checkout, skip logging in entirely and opt for the guest checkout option. It’s a fast and easy way to finalise your purchase.
• If you're logged in, simply sign out, start adding items to your basket, and proceed to checkout.
• Once you're ready, go to your basket and select express checkout or ‘Checkout Now’ to complete your purchase as a guest.
By clearing your session data and cookies, you’re ensuring that your shopping experience is as fast and smooth as possible!
Our Commitment to Your Satisfaction:
We’re always working to improve your shopping experience. If you need any further assistance or have additional questions, don’t hesitate to contact us. We’re here to ensure you have the best possible experience. Happy shopping! 😊