If the Timpson sending option isn't available when you're placing your order, it's usually because your order doesn't meet the eligibility requirements for this service:
1) Your device isn't eligible
At the moment, the Timpson service is only available for selected:
- iPhones
- Samsung phones
- iPads*
Only specific models are accepted. If your device isn't eligible, the Timpson option won't be displayed during checkout.
*Please note that Timpson can only accept networked iPads that support a SIM and 4G/5G connectivity.
2) You're selling more than one item
Timpson can only be used when trading in a single eligible Tech device.
If your order contains multiple items, the Timpson option won't be available
3) Your device doesn't meet the required condition
The Timpson service is currently limited to devices that meet specific condition requirements.
If your device has significant damage or doesn't meet the eligibility criteria, you may not see the Timpson option at checkout.
4) You've selected a charity payment
Timpson isn't available when a charity payment option has been chosen.
5) The service isn't available in your area
The Timpson option is only available to customers within an eligible radius of a participating Timpson store.
6) Your order failed our security and verification checks
To protect our customers and keep our systems secure, all applications are subject to verification checks. We can't share the specific criteria we use, as doing so could compromise the effectiveness of these safeguards
I'm unable to use Timpson. What are my alternatives?
If Timpson isn't available for your order, you can still trade in your items using one of our other sending methods.
See our postage and delivery options article for more information.
Need help?
If you think your order meets the eligibility criteria and you're still unable to see the Timpson sending option, please contact us and we'll be happy to investigate.