If your courier has confirmed that your item has been delivered to us, it may take a little time for your order status to appear in My Account.
Why hasn't My Account updated yet?
Once your parcel arrives at our warehouse, it joins our processing queue before it can be assessed and booked onto your order.
During this stage, your item may not immediately appear as received in My Account.
What happens while my item is being processed?
As part of our assessment process, our technicians and warehouse teams will:
- Receive and book in your parcel.
- Check the item against your order details.
- Carry out quality and condition assessments.
- Confirm the final valuation where applicable.
While these checks are taking place, your order may show as Processing.
Do I need to do anything?
No. If your courier tracking confirms delivery, there's usually no action required. We'll continue processing your order and update your account as soon as possible.
Need help?
If your tracking shows that your item was delivered some time ago and your account still hasn't updated, please contact us and we'll be happy to investigate.