Evri offers a convenient courier collection service, allowing you to have your items collected directly from your chosen address.
Is Evri available for my order?
You'll be offered Evri as a sending option at checkout if your order qualifies.
- Media-only orders valued at £5 or more can usually be sent using Evri.
- Orders containing Tech and Media with a combined value of up to £200 may also be eligible.
- Orders containing Tech and Media valued at more than £200 will usually need to be sent using Royal Mail instead.
How should I prepare my parcel?
Please package your items securely before collection.
For packaging guidance, we recommend following Evri's parcel packaging advice and the musicMagpie packaging guidance for your order type.
Labels and tracking references
Each parcel must have its own unique label and tracking reference.
Please do not:
- Reuse labels
- Attach the same label to multiple parcels
If you need additional labels, you can request them through My Account or contact us for assistance.
Are there any parcel limits?
To ensure your items can be transported safely, the following limits apply:
- Evri: Each parcel must weigh no more than 15kg
- Maximum 100 items per parcel
If your order exceeds these limits, please split your items across multiple parcels.
What time will Evri collect my items?
Evri collections usually take place:
- Monday to Friday: 8am to 8pm
- Saturday: 8am to 6pm
- No collections on Sundays or bank holidays
As routes are planned on the day, Evri can't provide a specific collection timeslot.
If available, you can choose a Leave Safe option so your parcel can still be collected if you're not at home.
Can I change my collection date?
Yes.
To reschedule your collection:
- Sign in to My Account.
- Open My Selling Orders.
- Select the relevant order.
- Choose Re-book a Courier.
- Select a new collection date and confirm your changes.
You can also update your collection address from the same area if required.
The courier didn't arrive. What should I do?
If your courier doesn't arrive as planned, don't worry.
You can simply re-book your collection through My Account using the Re-book a Courier option.
If the issue continues after rebooking, please contact us and we'll be happy to help.
Need help?
If you have any questions about your Evri collection or need to make changes to your booking, please contact us and we'll be happy to assist.