If you've chosen to send your order using our free Royal Mail option, you'll receive a QR code in your order confirmation email and within your Pack & Send Guide. There's no need to print anything.
You can then either:
- Drop your parcel off at a Post Office. Your QR code will be scanned and a postage label printed for you
- Arrange a collection directly with Royal Mail via their Parcel Collect page
Once your parcel has been sent, please keep your proof of postage receipt in a safe place.
Parcel size and weight limits
Royal Mail parcels must not exceed:
- 20kg per parcel
- 61cm x 46cm x 46cm
There is no limit to the number of parcels that can be sent.
I haven't received my QR code
You should normally receive your QR code within a few minutes of placing your order.
If you can't find it, please:
- Wait a few minutes for the email to arrive
- Check your Junk or Spam folder
- Check that the email address on your account is correct
You can also download your Pack & Send Guide from My Account, where you'll find a copy of your QR code.
How do I get another QR code?
You can request an additional QR code through My Account.
- Sign in to My Account
- Go to the Orders section
- Select Request an additional QR code
A new QR code will be sent to the email address registered on your account.
Please note that you can only request one additional QR code per order through My Account. If additional codes are needed, please contact us as we may be able to provide additional codes.
The Post Office can't scan my QR code
If the issue appears to be with the QR code itself, you can request an additional QR code through My Account and try again.
If the Post Office is unable to scan QR codes or the issue persists, please contact us and we'll arrange an alternative sending method where possible.
Is my parcel insured?
Items sent using our standard Royal Mail service are insured up to £150 per parcel.
If your order value exceeds £150 and you'd like additional insurance cover, you can choose to upgrade to Royal Mail Special Delivery at your own expense.
What is Royal Mail Special Delivery?
Royal Mail Special Delivery is an optional paid service available through the Post Office.
Benefits include:
- Insurance up to the full value of your order.
- Faster claims processing.
Please note:
- Special Delivery is only available for parcels dropped off at a Post Office.
- Special Delivery isn't available for Royal Mail collections.
- Customers are responsible for any postage costs associated with Special Delivery.