Please note: Your order may take longer to process than usual due to high demand on our delivery partners and social distancing measures at our warehouse. Our customer service team is also extremely busy, so we recommend checking out our FAQs if you have a query.

How do I get another label?

You can acquire additional labels from My Account for the following send options: Courier (Hermes) or Parcelshop (Hermes). Just find the relevant order and click "print more labels".

If you've chosen Royal Mail as your send option, you'll be sent a QR code by email. Take this code to your local Post Office and they will scan the code from your device, print the label, attach it to your box and send it to us. You don't need to print this code.

Should you require an additional QR code for a second box, you can obtain this from My Account. Simply click on "request an additional QR code" and you'll receive another code by email.

Please note: you can only request one additional QR code per order.

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