If you're planning to sell an Apple device to musicMagpie, you'll need to remove your iCloud account before sending it to us. Devices that remain linked to an iCloud account can't be processed until the account has been removed.
If we receive a Tech item locked to an iCloud account, we'll send you an email with some instructions on how to unlock it remotely.
How can I remove my iCloud account?
You can remove your iCloud account in one of two ways:
- Directly from the device you're selling.
- Remotely using the iCloud website.
iPhone
If you're using iOS version 10.3 or later:
1. Go to Settings
2. Tap on [your name]
3. Scroll down and tap Sign Out
4. Enter your Apple ID password when prompted
5. Tap Turn Off
If you're using iOS version 10.2 or earlier:
1. Go to Settings > iCloud > Sign Out
2. Tap Sign Out again
3. Then tap Delete from [My device]
4. Enter your Apple ID password when prompted
5. Next go to Settings > iTunes & App Store > Apple ID > Sign Out
iPad
If you're using iOS version 10.3 or later:
1. Go to Settings
2. Tap [your name]
3. Scroll down and tap Sign Out
4. Enter your Apple ID password when prompted
5. Go back to Settings
6. Tap General
7. Near the bottom, tap Reset
8. Tap Erase All Content and Settings
9. Enter your Apple ID password to confirm the changes
If you're using iOS version 10.2 or earlier:
1. Go to Settings > iCloud > Sign Out
2. Tap Sign Out again
3. Then tap Delete from [My device]
4. Enter your Apple ID password when prompted
5. Next go to Settings > iTunes & App Store > Apple ID > Sign Out
6. Go back to Settings and tap General > Reset > Erase All Content and Settings
7. Enter your Apple ID password to confirm the changes
Apple Watch
1. Hold your Apple Watch and iPhone close together
2. Open the Watch app on your phone and tap My Watch
3. Tap Apple Watch and select Unpair Apple Watch
4. Enter your Apple ID password when prompted
5. Tap again to confirm the changes
When you unpair your Apple Watch from your iPhone, it will try to create a backup of your watch. If you were to get a new Apple Watch, you can use the backup to pick up where you left off
iPod
If you're using iOS version 10.3 or later:
1. Go to Settings
2. Tap on [your name]
3. Scroll down and tap Sign Out
4. Enter your Apple ID password when prompted
5. Tap Turn Off
If you're using iOS version 10.2 or earlier:
1. Go to Settings > iCloud > Sign Out
2. Tap Sign Out again
3. Then tap Delete from [My device]
4. Enter your Apple ID password when prompted
5. Next go to Settings > iTunes & App Store > Apple ID > Sign Out
MacBook (Pro/Air)
If you're using macOS Catalina or later:
1. Click System Preferences
2. Click Apple ID
3. Untick the box next to Find My Mac
4. Enter your Apple ID password when prompted
5. Click Sign Out
If you're using macOS Mojave or earlier:
1. Click System Preferences
2. Click iCloud
3. Untick the box next to Find My Mac
4. Enter your Apple ID password when prompted
5. Click Sign Out
iMac
If you're using macOS Catalina or later:
1. Click System Preferences
2. Click Apple ID
3. Untick the box next to Find My Mac
4. Enter your Apple ID password when prompted
5. Click Sign Out
If you're using macOS Mojave or earlier:
1. Click System Preferences
2. Click iCloud
3. Untick the box next to Find My Mac
4. Enter your Apple ID password when prompted
5. Click Sign Out
iPhone
1. Switch off your iPhone
2. Log into the iCloud website from a PC or laptop using your Apple ID credentials
3. Click Find My iPhone
4. Click on the All Devices drop-down menu and select [My device]
5. Click Remove Account
6. Click Remove on the confirmation message
iPad
1. Switch off your iPad
2. Log into the iCloud website from a PC or laptop using your Apple ID credentials
3. Click Find My iPhone
4. Click on the All Devices drop-down menu and select [My device]
5. Click Remove Account
6. Click Remove on the confirmation message
Apple Watch
1. Switch off your Apple Watch
2. Log into the iCloud website from a PC or laptop using your Apple ID credentials
3. Open Find My Watch
4. Click on the All Devices drop-down menu and select your Apple Watch
5. Click Erase Apple Watch
iPod
1. Switch off your iPod
2. Log into the iCloud website from a PC or laptop using your Apple ID credentials
3. Click Find My iPhone
4. Click on the All Devices drop-down menu and select [My device]
5. Click Remove Account
6. Click Remove on the confirmation message
MacBook (Pro/Air)
1. Switch off your MacBook
2. Log into the iCloud website from a PC or laptop using yourApple ID credentials
3. Click Find My iPhone
4. Click on the All Devices drop-down menu and select [My device]
5. Click Remove Account
6. Click Remove on the confirmation message
iMac
1. Switch off your iMac
2. Log into the iCloud website from a PC or laptop using your Apple ID credentials
3. Click Find My iPhone
4. Click on the All Devices drop-down menu and select [My device]
5. Click Remove Account
6. Click Remove on the confirmation message