Please make sure you remove any SIM cards and memory cards before sending your device to us.
Unfortunately, we're unable to return SIM cards or memory cards that are left inside devices.
What happens if I send one by mistake?
If we receive a device containing a SIM card or memory card, it will be disposed of responsibly during processing.
I need a replacement SIM card
If you've accidentally sent your SIM card, please contact your network provider. They can arrange a replacement SIM for you.
Before sending your device
We recommend checking that you've removed:
- SIM cards
- Memory cards
- Any other removable storage
before packaging your device for shipment.