We still buy devices if they have heavy scratches but you'll need to select "poor" during checkout.
We appreciate that it's hard to work out what constitutes heavy scratching which is why we have our Tech Price Promise. We'll pay the amount quoted or send your device back free of charge.
If you are unsure what to grade your device as you can send this as "excellent" and we can take a look for you. If we feel your grading does not match, we will grade the device for you and let you know why your device fits into this category.