Please note: Your order may take longer to process than usual due to high demand on our delivery partners and social distancing measures at our warehouse. Our customer service team is also extremely busy, so we recommend checking out our FAQs if you have a query.

How do I know if my Media items have passed their quality assessment? What happens to those that don't?

Your online account is the best place to check as we'll update the order as the items are tested. Rejected Media items that are individually valued under £15 won't be accepted and will be recycled responsibly. Rejected Media items that are individually valued over £15 will be returned to you free of charge.

You can view the rejected items from My Account and viewing your order history. To find the item list, click on the magnifying glass next to the related order number.

It's a slightly different story for Tech so please check our Tech specific FAQs.






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