Please note: Your order may take longer to process than usual due to high demand on our delivery partners and social distancing measures at our warehouse. Our customer service team is also extremely busy, so we recommend checking out our FAQs if you have a query.

What time will the courier arrive to collect my items?

Hermes operate from 8am to 8pm and plan their collection routes at the start of each day, so we're unable to provide a collection window. If this is unsuitable, you can select the "leave safe" option, or take your order to a Hermes Parcelshop instead.

You can drop your order off at one of over 4,500 designated Parcelshops. You can find your nearest one here.

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