If your items have been collected by Hermes or you've dropped your order off at a Hermes Parcelshop, your order will be with us in 3-5 working days. Please allow a maximum of 7 working days for your order to arrive to account for any potential delays that may occur during the delivery process.
Whether you've opted to have your order collected or drop your order off at a Parcelshop, you'll be given a card or receipt which contains your tracking information. Keep this safe as it acts as your insurance.
You can track the progress of your order here.
If your order hasn't arrived within 7 working days then it may be lost in transit. Please contact us within 28 days with your tracking information and order number so we can chase this up for you.
For more information about claims, please click here.