Please note: Your order may take longer to process than usual due to high demand on our delivery partners and social distancing measures at our warehouse. Our customer service team is also extremely busy, so we recommend checking out our FAQs if you have a query.

What is my tracking number and what do I need it for?

If your order hasn't arrived we'll need your tracking information to chase this up with the courier.

If you choose to send your order with Royal Mail, you'll be given a receipt with a tracking number when you hand over your parcel.

If your items are being collected by Hermes, the courier will leave you with a card that contains your tracking number. You can use this information to track your parcel on the Hermes website.

Please make sure that you contact us within 28 days regarding the arrival of your order - the quicker we can get this sorted, the quicker we can get your order processed.

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