Please note: Your order may take longer to process than usual due to high demand on our delivery partners and social distancing measures at our warehouse. Our customer service team is also extremely busy, so we recommend checking out our FAQs if you have a query.

My tracking shows that you've received my order. Why hasn't it been processed yet?

🚨 Due to the combination of greatly increased demand and ongoing COVID restrictions, our delivery partners are currently experiencing exceptionally high volumes. This may cause some orders to experience slightly longer delivery timescales to us than stated. In such cases, our operations team are working extremely hard to process all orders as soon as we receive them. We thank you for your patience and understanding.

Although the tracking may show as "delivered", this is terminology used by third party carriers to show its final tracking point from leaving their depot to be delivered to us.

We receive daily consignments each containing hundreds of orders which are then scanned and re-routed to our goods in team.

We'll notify you by email when your order is being physically worked on by a member of our team.

In most cases, we'll be in touch not long after the tracking updates but it depends on the time of day that we receive the consignment that contains your order.

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