My tracking shows that you've received my order. Why hasn't it been processed yet?

Although the tracking may show as "delivered", this is the terminology used by third-party carriers to show its final tracking point from leaving their depot to be delivered to us.

We receive daily consignments each containing hundreds of orders which are then scanned and re-routed to our goods in team.

We'll notify you by email when your order is being physically worked on by a member of our team.

In most cases, we'll be in touch not long after the tracking updates but it depends on the time of day that we receive the consignment that contains your order.

Have more questions? Contact Us