Please note: Your order may take longer to process than usual due to high demand on our delivery partners and social distancing measures at our warehouse. Our customer service team is also extremely busy, so we recommend checking out our FAQs if you have a query.

I want to accept or decline your revised offer. How do I do this?

If your item is regraded, we’ll let you know by email. There's an "accept/decline" link contained within the email. Click on the link and this will take you through to My Account, where you can either accept or decline the revised price.

If the link doesn't work, you can log into My Account directly to accept or decline the offer. Select the "selling" tab to view your order history and either accept or decline the revised price.

You'll need to accept or decline the revised offer within 14 days of receiving the email. If you don't accept or decline the revised offer within this time frame, the revised offer price will be automatically accepted and paid out to your chosen payment method.

 

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