Please note: Your order may take longer to process than usual due to high demand on our delivery partners and social distancing measures at our warehouse. Our customer service team is also extremely busy, so we recommend checking out our FAQs if you have a query.

I have declined the revised offer. When will I be paid for the other items in my order?

If the other items on your order have been accepted, it can take up to 24 hours for your order to be completed after the offer has been declined.

We’ll let you know by email when we’ve made payment which should clear the next working day through PayPal or bank transfer (provided your order is completed before 2pm).

If your order is completed after 2pm, we’ll make payment the next working day and funds should clear in your account the following working day.

You can find more information on getting paid here.

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