Once we receive your device, it will go through our quality assessment process before payment is issued.
What happens when my device arrives?
When your parcel reaches us, it will first undergo a visual inspection during the unboxing process.
Your device will then be assessed by our technicians, who will:
- Check for physical damage.
- Test the device's functionality.
- Confirm that the condition matches the one selected when you created your order.
Will I receive the quoted price?
If your device matches the condition selected when your order was created, we'll process payment at the original quoted price.
If our technicians determine that the device is in a different condition, we'll send you a revised offer by email.
You'll have 14 days to accept or decline the revised offer.
If you don't respond within 14 days, the revised offer will be automatically accepted and paid.
Where can I see updates to my order?
You can view any updates or changes to your order at any time through My Account.
To check your order:
- Sign in to My Account.
- Open your order history.
- Select the relevant order to view any updates.
Need help?
If you have any questions about your order's progress, please contact us and we'll be happy to help.