It's never been easier to remove your Samsung account! You can do this directly from your device or remotely from Samsung's website.
We have a helpful web page dedicated to Samsung account and security software removal, so if you're having trouble completing this step, you can click here to find out everything you need to know.
It's really important to remember to remove your Samsung account from your device before sending it into us, otherwise we won't be able to process your order and your payment will be delayed.
Should we receive a device that is still locked, we'll send you an email asking you to remove this remotely.