Please note: Your order may take longer to process than usual due to high demand on our delivery partners and social distancing measures at our warehouse. Our customer service team is also extremely busy, so we recommend checking out our FAQs if you have a query.

What happens to rejected Media items?

All Media items we receive are thoroughly checked by our quality control team during our quality assessment process.

From time to time we're sent items in a condition that we can't accept or make payment for. This can happen for a number of reasons. 

If an individual Media item is rejected and was valued at £15 or more, we'll return the item back to you free of charge. 

Any rejected Media items valued less than £15 will be recycled responsibly.

You can view the rejected items directly from My Account and viewing your order history. 


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