All Media items we receive are thoroughly checked by our quality control team during our quality assessment process.
From time to time we're sent items in a condition that we can't accept or make payment for. This can happen for a number of reasons.
If an individual Media item is rejected and was valued at £15 or more, we'll return the item back to you free of charge.
Any rejected Media items valued less than £15 will be recycled responsibly.
You can view the rejected items directly from My Account and viewing your order history.