Why don't you offer phone support?

We understand that some people prefer to talk over the phone. However, we found that the vast majority of our customers prefer to contact us via email, live chat or social media. 

Focusing on online communications means we can help a lot more customers at once which allows us to resolve any issues much faster. Plus, it keeps our costs down - that means we can keep our prices low and pay more for the stuff you’re selling!

We’ve spent a lot of time developing our Help Centre too. All of our FAQs are based on over 10 years of queries from customers, so you’re almost guaranteed to find the answer to your question. 

You can contact us through live chat by visiting any of our web pages. Once there, you'll see a yellow "Help" icon at the bottom right of the screen. Click on the icon and you'll be connected to a member of our live chat team.

We’re as committed as ever to the happiness of our customers and we’re confident that we can help you out more efficiently than ever… even without a phone line.

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