We'll send you an email to let you know that your order has arrived safely and will be checked by our quality assessment team.
If your order arrives with us before 2 pm*, it will be processed the same day. If your order arrives with us after 2 pm, it will be processed the following working day.
We'll keep you up to date throughout the process; from your order arriving with us, to your order being paid. If there's an issue that needs to be resolved before processing your payment, we'll send you an email.
❗ If you've sent more than one box for a single order, they may reach us on separate days. Please note: We cannot process your payment until all of the boxes in your order have arrived and have been checked by our quality assessment team.
*Monday to Friday, excluding public holidays.