Please note: Your order may take longer to process than usual due to high demand on our delivery partners and social distancing measures at our warehouse. Our customer service team is also extremely busy, so we recommend checking out our FAQs if you have a query.

Can I change my collection date?

If you're not going to be available for your original collection date, you can reschedule the collection to take place at a more convenient time from My Account.

Find the order number and click on "re-book a courier". You'll then be given the list of available dates to choose from. 

If you'd like to arrange for the collection to take place at a different address, click "edit" next to your original collection address and fill in the new collection address details.

Once you've finished changing your collection preferences, click "submit" and a pop up window will confirm that your collection details have been successfully updated.

 

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