How can I contact musicMagpie support?

Contacting our musicMagpie support team is quick and easy. You can reach us through Live Chat or by sending us an email - the choice is yours!

Live Chat 💬

If you'd like to have a conversation through Live Chat, you can find the yellow widget in the bottom right-hand corner of our web pages.

To start a conversation:

💬 Click the yellow widget to open the live chat window

👉 Enter your name, email address, and your message in the fields

✅ Click Start Chat and you'll be connected to a member of our support team

We aim to respond to all incoming chat conversations within 60 seconds. Please bear in mind that this may take a little longer during busier periods.

Our operating hours for Live Chat are below. We're closed on Sundays and on Public Holidays. If our support team is offline, you'll be able to send us an email instead.

Live Chat Operating Hours 🕒
Monday 09:00 GMT - 17:00 GMT
Tuesday 09:00 GMT - 17:00 GMT
Wednesday 09:00 GMT - 17:00 GMT
Thursday 09:00 GMT - 17:00 GMT
Friday 09:00 GMT - 17:00 GMT
Saturday 09:00 GMT - 17:00 GMT
Sunday & Public Holidays Closed


Email 📨

To send an email to our support team, click here.

❗ Please include the following information in any email correspondence:

  • Your Name
  • Your Order Number (if you have one)
  • Your Postcode

If our Live Chat team is offline, you can send an email through our live chat widget, too.

Got a burning question that needs a fast answer? Visit our Help Centre. All of our help articles have been created based on years of queries and feedback from our customers. You're almost guaranteed to find the answer to your question!  

Here are our top 5 most viewed articles that you can browse quickly:

1️⃣ How can I check on the status of my order?

2️⃣ Do I need to send the charger or accessories with my Tech?

3️⃣ How do I send my order with a Royal Mail QR Code?

4️⃣ How long will it take to get paid via Bank Transfer?

5️⃣ My order has arrived. How long before it passes Quality Assessment?

We understand that some people prefer to talk over the phone. However, we found that the vast majority of our customers prefer to contact us via email, live chat, or social media. 

Focusing on online communications means we can help a lot more customers at once too, which allows us to resolve any issues much faster. Plus, it keeps our costs down - that means we can keep our prices low and pay more for the stuff you’re selling!

We’re as committed as ever to the happiness of our customers and we’re confident that we can help you out more efficiently than ever… even without a phone line! 


Have more questions? Contact Us