Please note: Your order may take longer to process than usual due to high demand on our delivery partners and social distancing measures at our warehouse. Our customer service team is also extremely busy, so we recommend checking out our FAQs if you have a query.

How long will it take for my ASDA order to reach you?

It can typically take anywhere from 3-5 working days for your order to reach us from an ASDA dropbox.

Once you've successfully dropped your box off and it's reached ASDA's main sorting hub, you'll receive an email to let you know it's on the move. This will contain your box's parcel number and the dropoff location. There will also be a link to track your parcel in the email.

When your box has left the main sorting hub and is en route to our warehouse, you'll receive another email to keep you in the loop.

As soon as your order arrives, we'll send you an email to let you know we've received it and that it's being worked on.

You can track the progress of your order here.

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