Please note: Your order may take longer to process than usual due to high demand on our delivery partners and social distancing measures at our warehouse. Our customer service team is also extremely busy, so we recommend checking out our FAQs if you have a query.

How can I use the SMARTDrop kiosk?

Our SMARTDrop kiosks are the newest, easiest, and more sustainable way to sell your phone and get paid instantly! We've partnered with ASDA and Co-op, so you'll find our kiosk units in their stores nationwide.

You will be offered our SMARTDrop kiosk option at the checkout stage if you live within 20 miles of a kiosk unit.

Once you've completed your order, we'll email you a QR code contained within your Pack & Send Guide. Simply take your QR code to your nearest kiosk (we'll let you know the address of the nearest one) and scan it when prompted. This will identify the details of your order and display them on the screen.

Once you've done that, simply follow the on-screen directions to sell your phone and get paid, hassle free!

If you'd like to send us your phone instead to be assessed in-house, place your phone in a box and take it with your QR code to your nearest Post Office.

 

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