How do I know if my items have passed their quality assessment and what happens to those that don’t?


Your online account is the best place to go, as we’ll update the order as the items get tested. Items that we can’t accept are rejected and then recycled responsibly at our own cost. Unfortunately we can’t hold onto rejected media items or return them.


You can view the rejected items by signing into your Account and viewing your order history. To find the item list, click on the magnifying glass near the the order number.


It’s a slightly different story for Tech items so please check out the Tech specific section in our FAQs!




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