How long will it take for the items to get to you?
If your items have been collected by our FREE Courier. your order will be with us in 3-5 working days. Your courier should leave a card which contains your tracking number. Keep hold of this as it is acts as your insurance. As soon as we receive your items we will start processing them.
If you have used the FREE Send Service, you will also be given a receipt once you have dropped your parcel off at one of the many myHermes or Pass my Parcel ParcelShops. This also takes 3-5 working days for your order to reach us.
Items sent through Royal Mail should take 2-3 working days to arrive with us. You'll be able to track the progress of your items after you've sent them too.
If your items haven’t arrived within 7 working days then they may be lost in transit. Please get in touch within 28 days with your tracking information and order ID - we’ll chase the matter up for you!
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