What is my tracking number and what do I need it for?
If your items haven’t arrived with us, then we’ll need your tracking information to chase them up.
If you are using the ParcelShop drop off then you will be given a receipt with a tracking number when you hand over your package.
If your items are being collected by our FREE Courier, you can use the number next to the barcode on your courier label to track your parcel on the Hermes website. If you don't have your tracking number, contact our Customer Service team and they'll track the parcel for you!
Please make sure that you contact us within 28 days regarding the arrival of your items – the quicker we get this sorted, the quicker we can get your items processed.
Please bear in mind that although the tracking of a parcel may show 'Delivered', this is terminology used by the third party carriers to show its final tracking point when leaving their depot to be delivered to us. We will notify you when your order physically arrives here at musicMagpie!
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