What happens if I haven’t received my payment?
If your cheque was sent over 7 working days ago then please check that the address listed on your account is correct before contacting customer services to organise another payment.
For a direct bank transfer or PayPal payment, if it's not received within 3 working days from the date it was transferred then email us on firstname.lastname@example.org and they'll be able to assist you.
If your payment has failed due to incorrect details, we will also contact you to verify your bank details.
Did you find it helpful?Send feedback