What happens if I haven’t received my payment?
If your cheque was sent over 7 working days ago then please check that the address listed on your account is correct before contacting customer services to organise another payment.
For a direct bank transfer or PayPal payment, if it's not received within 3 working days from the date it was transferred then please contact us on 0333 555 0101 (9am to 5pm Monday to Saturday) or firstname.lastname@example.org and they'll be able to assist you.
If your payment has failed due to incorrect details, we will also contact you to verify your bank details.
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