What happens to my Tech item(s) once you receive it?

Once we receive your order, the package will undergo a brief visual inspection. It is then sent to our Tech quality assessment team who will check the item for physical damage and then test the general functionality according to the condition you selected.

If accepted, your payment will be processed at the original price.

If, however, our Tech quality assessment team find the phone to be in a different condition to that stated then we will offer a revised price. We will be in contact with you immediately in order to find out how you would like to proceed from there. Once we revise your offer, you'll have up to 14 days to respond to it. We'll send you reminders along the way!

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