My item has been regraded, why is this?

Once your order reaches us, it will undergo a series of quality checks to ensure that it equals the condition you selected. If, after the assessment, the device you've sent does not match this condition, it will be regraded and you'll be offered a revised price.

The revised offer will be sent to you via email; any reason(s) for the price revision will be clearly stated along with the option to accept or decline the offer. You'll then have 14 days to decide whether you'd like to accept or decline the new price.

If you choose to accept the revised price, we will complete the order and finalise your payment to clear in your account the same day (provided that you accept the offer before 2pm). If you accept the offer after 2pm, payment will clear in your account the next working day.

If you choose to decline the revised price, we will return your device to you free of charge. Once the offer has been declined, your item will be dispatched the next working day. After your item has left our warehouse, you should expect delivery to take place within 2 working days. When your item has been dispatched, we'll email you with your tracking number so you can follow the progress of the delivery.

Further information for the most common reasons for regrades can be read here.

If you wish to contact us to discuss any regrade queries, please don't hesitate to get in touch: 0333 555 0101.

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