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General

What do/don’t you accept?
We accept a huge range of items; if it’s Media you’re selling just type the barcode into the site or scan it using our mobile app and it’ll tell you if we’r...
Fri, 3 Aug, 2018 at 3:48 PM
Is the price quoted the value I will get?
Tech Once we receive your order, the package will undergo a brief visual inspection. It is then sent to our Tech quality assessment team who will check ...
Tue, 4 Sep, 2018 at 12:20 PM
In what condition do you buy books?
We won't be able to accept any books If they have any of the following: Any missing, damaged or defaced pages. This includes those pages with annotat...
Tue, 18 Sep, 2018 at 1:52 PM
Do you pay more for items that have never been opened or used?
No. We treat all the items you sell to us as second hand.
Tue, 4 Sep, 2018 at 12:22 PM
Some of my items are in a poor condition, will you still accept them?
This depends on the item you're selling. Tech Items When getting a price for your Tech item, we'll ask you to select the relevant conditio...
Tue, 26 Jun, 2018 at 12:35 PM
The item I'm trying to sell does not have a barcode. How do I enter it in?
Unfortunately we only accept items which have a valid barcode contained within our database. If the product does not have a valid barcode we cannot accept ...
Tue, 4 Sep, 2018 at 12:28 PM
What is the minimum/maximum number of items I can send to you?
We accept a range of order sizes, starting at a single item and going up to 500 items! Please note your order needs to be over £5 in value.
Mon, 25 Jun, 2018 at 4:45 PM
How do I know if my items have passed their quality assessment and what happens to those that don’t?
Your online account is the best place to go, as we’ll update the order as the items get tested. Items that we can’t accept are rejected and then recycled re...
Mon, 17 Sep, 2018 at 11:26 AM
I sent in additional items with my order but I did not receive any money for them.
Unfortunately if you sent in additional DVDs, CDs, Blu Rays, Games, Books or Tech that had not been included in the order we are unable to process these and...
Tue, 4 Sep, 2018 at 12:24 PM
How do I sell LEGO®?
Simply gather all of the LEGO® you own, pop it in a bag and weigh it (kitchen scales should be fine unless you’re selling a particularly large quantity). Th...
Wed, 13 Dec, 2017 at 2:41 PM

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