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How do I package my items?
How do I package my items?   Packaging your items is really easy and only takes a few minutes. To make sure your items are safe and secure in transit, we ...
Tue, 18 Jun, 2019 at 5:06 PM
I want to change my sending method, how do I do this?
If you want to change your sending method, contact our customer service team at and they'll be able to assist you. Simp...
Tue, 18 Jun, 2019 at 5:00 PM
Can you narrow the collection window with the courier?
Hermes operates within an 8am to 8pm window and they plan their own collection routes day to day. If this isn’t suitable for you we do have a Leave Safe opt...
Mon, 11 Feb, 2019 at 4:04 PM
How long will it take for the items to get to you?
Please bear in mind that although the tracking of a parcel may show 'Delivered', this is terminology used by the third party carriers to show its ...
Fri, 23 Aug, 2019 at 10:42 AM
What is my tracking number and what do I need it for?
If your items haven’t arrived with us, then we’ll need your tracking information to chase them up. If you are using the Hermes ParcelShop or DPD drop of...
Thu, 20 Dec, 2018 at 2:08 PM
I missed my collection, what can I do?
Don’t worry about it! You can arrange a new collection by going into 'My Account'. Click on your order, and you will have the option to re-book yo...
Wed, 13 Dec, 2017 at 2:43 PM
Do you have a limit on the amount of items per box?
As our courier service has a weight limit of 15kg per box, they will not accept any parcel containing more than 100 items. Please also note that if you ...
Tue, 31 Jul, 2018 at 4:12 PM
What send options do you offer?
All of our send options are completely FREE to use! When you're completing your order, you will be offered the relevant option(s) based on the cont...
Thu, 20 Dec, 2018 at 1:51 PM
The store won't accept my Send Service parcel, who do I contact?
If the store say they can't take your parcel for whatever reason, email us at and we'll soon have your parcel on its w...
Tue, 18 Jun, 2019 at 4:56 PM
Are my items insured on there way to you?
If you send your order to us using the label that we provide then your items will be fully insured. If you're concerned that your order hasn't arr...
Mon, 11 Feb, 2019 at 4:06 PM