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Order Status

Where can I see any changes to my order and what happen to rejected items?
From time to time we’re sent items in a condition that we can’t accept or make payment for. This could be for a number of reasons. All the stuff that gets r...
Mon, 17 Sep, 2018 at 11:14 AM
Can I cancel my order and have the items returned?
Once your order is on its way to us we unfortunately cannot cancel the transaction.
Wed, 13 Dec, 2017 at 2:47 PM
How do I check up on the status of my orders?
You can see your order history by clicking here. Once there you'll be able to click on each order to see its status.
Fri, 27 Jul, 2018 at 3:00 PM
I haven't been receiving any automated updates
During the trade in process to turn your old DVDs, CDs, Blu-Rays, Games, Books or Tech into money our system will automatically generate some emails.  T...
Fri, 26 Oct, 2018 at 2:39 PM
I’ve decided to keep some items from my order, what do I do?
If the order hasn't been completed,  just remove the items from your basket.  Don’t worry if you have completed the order. You can still send your o...
Tue, 13 Nov, 2018 at 4:44 PM