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How do I remove/unlock an iCloud account from my device ?
Click here to find out all the information you need regarding iOS security software removal. REMEMBER, this needs to be removed from your item(s) before sen...
Fri, 31 Aug, 2018 at 2:44 PM
How do I check if my iOS device is activation locked?
We’ve provided some information on checking for iOS security features on our helpful account removal page! Please remember: you need to remove any secur...
Mon, 11 Feb, 2019 at 12:38 PM
Do you accept lost or stolen phones?
We cannot accept lost or stolen phones under any circumstances. We use a database called CheckMEND which provides us with the history of your phone. If it h...
Fri, 26 Oct, 2018 at 2:31 PM
Do I need to send the charger or accessories with my Tech item?
Don’t have a charger, accessories or the original box? Don’t worry! We’ll still buy the following tech items and the price you've been offered won'...
Wed, 21 Aug, 2019 at 3:13 PM
How do I find out how much my phone is worth?
Simply search for your item in our valuation engine, choose your network and condition, then you'll get an instant price!
Wed, 4 Jul, 2018 at 4:03 PM
How long is my price valid for?
The Valuation offered to you by us is valid for fourteen (14) days from the date that you place your order, subject to your Items passing our Quality Assess...
Fri, 11 May, 2018 at 2:13 PM
What condition do you buy Tech in?
When you sell your device to musicMagpie, we need to know what condition it is in. For example, if the screen of your phone is cracked, it’s faulty. Whe...
Fri, 1 Feb, 2019 at 11:56 AM
Will you still buy my Phone if it has a cracked screen?
We still buy phones with cracked screens but you will need to select 'Faulty' during checkout. We'll pay the amount quoted or we'll ...
Wed, 24 Oct, 2018 at 9:51 AM
Will you still buy my Phone if it's scratched?
We still buy phones if they have heavy scratches but you will need to select 'Poor' during checkout. We appreciate that it's hard to work...
Fri, 26 Oct, 2018 at 2:25 PM
What happens to my Tech item(s) once you receive it?
Once we receive your order, the package will undergo a brief visual inspection. It is then sent to our Tech quality assessment team who will check the item ...
Fri, 26 Oct, 2018 at 2:34 PM