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How long does it take to have my item returned?
If we need to revalue your item and you choose to reject the new offer, we will return it to you completely free of charge.  Once you've rejected t...
Fri, 26 Oct, 2018 at 2:35 PM
I want to accept/decline a revised offer, how do I do this?
If your item is regraded, we’ll email you to let you know. In the email, there is an Accept/Decline button. Click on the button and this will take you throu...
Fri, 26 Oct, 2018 at 2:36 PM
I have declined the revised offer, what happens next?
If you choose to decline the revised offer, we will return your item(s) to you, free of charge. Once you have declined the revised offer, we aim to disp...
Fri, 26 Oct, 2018 at 2:37 PM
I have declined the revised offer, when will I be paid for the other items in my order?
If the other items on your order are accepted, it can take up to 24 hours for your order to be completed after you decline the revised offer. We’ll let ...
Thu, 13 Sep, 2018 at 12:25 PM
Can I sell the same mobile phone/device under one order?
No, you won’t be able to sell the same device under one order. Each phone needs to be in a separate order.
Thu, 13 Sep, 2018 at 12:27 PM
I can’t find my mobile phone/device on your website, what do I do?
What we’re currently accepting is listed on our website – you can type in the make of the item, or you can use the drop down menu. If your device isn’t li...
Thu, 13 Sep, 2018 at 12:28 PM
I‘ve sent the incorrect mobile phone/device, what do I do?
Don’t worry, if we are currently accepting this item we’ll offer you a revised price. All you need to do is accept or decline the offer – if you decline, w...
Thu, 13 Sep, 2018 at 12:29 PM
Do you accept mobile phones that are locked to a network?
We do – just let us know which network the device is locked to when you create your order.
Thu, 13 Sep, 2018 at 1:14 PM
I accidently left my Memory/SIM card in my phone, can I have it returned?
Unfortunately, we can’t return a SIM/memory card. We will dispose of it responsibly.
Thu, 13 Sep, 2018 at 1:15 PM