No. Before we can purchase your device, any account locks must be removed. This includes:
- Apple iCloud accounts
- Activation Lock
- Samsung accounts
- Google accounts
These security features are designed to protect the device owner and prevent unauthorised access. If an account remains linked to the device, we're unable to complete the purchase.
What should I do before sending my device?
Before sending your device to us, please make sure you:
- Remove any iCloud, Samsung or Google accounts.
- Disable any activation or device locks.
- Factory reset the device where appropriate.
- Confirm that the device can be set up without requesting the previous owner's account details.
What happens if I send a locked device?
If we receive a device that's still linked to an account, we'll be unable to process it until the account lock has been removed.
This may result in delays to your order and could affect the valuation process.
Need help removing an account?
Please see the relevant guides:
- How do I remove an iCloud account from my device?
- How do I remove a Samsung account from my device?
- How do I check if my iOS device is activation locked?