We know getting paid quickly is important.
The time it takes to receive your payment depends on the type of order you've placed and how your items are assessed.
Orders via Evri or Royal Mail
For standard trade-in orders, payment is only issued after we've completed our quality assessment of your items.
Orders are only eligible for same-day payment if a quality assessment is completed before 2pm on a weekday, excluding bank holidays.
Once your order has been assessed and approved, payment will usually reach your account within 24 hours.
If a revised offer is made for a tech item, payment can only be made once you accept the new offer.
If your order is processed after 2pm or at the weekend, your payment will be processed on the next working day and will usually arrive within 24 hours of processing
Timpson orders
When you trade in your device at a participating Timpson store, a Timpson colleague will carry out a quality assessment of your device.
The trade-in process usually takes less than 10 minutes.
Once the assessment has been completed and your trade-in has been accepted, payment is made directly to your bank account and should arrive within minutes.
Need help?
If you've received a payment confirmation but the funds haven't arrived, please see our I haven't received my payment article or contact us for assistance.