We are currently experiencing an ongoing issue with our app that may affect your ability to access ‘My Account’ or download additional labels.
Solution: To avoid this problem, we recommend that customers access their account and services through a desktop browser until the issue is resolved.
We apologise for any inconvenience and appreciate your understanding as we work to fix this.
You can acquire additional labels from My Account Just find the relevant order and click "print more labels".
If you've chosen Royal Mail as your send option, you'll be sent a QR code by email. Take this code to your local Post Office and they will scan the code from your device, print the label, attach it to your box and send it to us. You don't need to print this code.
Should you require an additional QR code for a second box, you can obtain this from My Account. Simply click on "request an additional QR code" and you'll receive another code by email.
Please note: you can only request one additional QR code per Royal Mail order.