Sending

Royal Mail

• How do I send my order with a Royal Mail QR code?
• How can I get an additional Royal Mail QR code?
• I haven't received my Royal Mail QR code. What should I do?
• The Post Office can't scan my QR code, who do I contact?

Hermes

• Do you still offer a courier service to collect my order?
• Can I change my collection date?
• What time will the courier arrive to collect my items?
• Is there a limit on the amount of items I can send per box?
• The courier didn't arrive. What can I do?
• Where is my nearest Parcelshop?

ASDA

• How do I send my order at an ASDA shop?
• How long will it take for my ASDA order to reach you?
• Where can I find my ASDA QR code?
• How can I get an additional ASDA QR code?
• Where can I find my ASDA tracking number?
• Is there a weight limit on boxes sent via ASDA?

SMARTDrop kiosk

• SMARTDrop Kiosk Help and Opening times
• How can I use the SMARTDrop kiosk?
• What devices can I sell at your SMARTDrop kiosk?
• What payment method can I choose for the SMARTDrop kiosk?
• How will my phone be quality assessed at the SMARTDrop kiosk?
• Can I stop using the SMARTDrop kiosk at any point?

General

• How should I package Tech?
• How should I package Media?
• I'd like to change my sending method. How do I do this?
• What is my tracking number and what do I need it for?
• I think my order has been lost in transit. Can you file a claim?
• The shop won't accept my Send Service parcel. Who do I contact?

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