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Sending

Royal Mail

  • How can I book a Royal Mail collection?
  • How do I send my order with a Royal Mail QR code?
  • How can I get an additional Royal Mail QR code?
  • I haven't received my Royal Mail QR code. What should I do?
  • The Post Office can't scan my QR code, who do I contact?

Evri

  • Do you still offer a courier service to collect my order?
  • Can I change my collection date?
  • What time will the courier arrive to collect my items?
  • Is there a limit on the amount of items I can send per box?
  • The courier didn't arrive. What can I do?
  • Where is my nearest Parcelshop?

ASDA

  • How do I send my order at an ASDA shop?
  • How long will it take for my ASDA order to reach you?
  • Where can I find my ASDA QR code?
  • How can I get an additional ASDA QR code?
  • Where can I find my ASDA tracking number?
  • Is there a weight limit on boxes sent via ASDA?

SMARTDrop kiosk

  • SMARTDrop Kiosk Help and Opening times
  • How can I use the SMARTDrop kiosk?
  • What devices can I sell at your SMARTDrop kiosk?
  • What payment method can I choose for the SMARTDrop kiosk?
  • How will my phone be quality assessed at the SMARTDrop kiosk?
  • Can I stop using the SMARTDrop kiosk at any point?
See all 7 articles

General

  • How should I package Tech?
  • How should I package Media?
  • I'd like to change my sending method. How do I do this?
  • What is my tracking number and what do I need it for?
  • I think my order has been lost in transit. Can you file a claim?
  • The shop won't accept my Send Service parcel. Who do I contact?
See all 13 articles

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