Sending

Royal Mail

• How do I send my order with a QR code?
• How can I get an additional QR code?
• I haven't received my QR code. What should I do?
• The Post Office can't scan my QR code, who do I contact?
• I've sent my order with Royal Mail. How long will it take to reach you?

Hermes

• Do you still offer a courier service to collect my order?
• Can I change my collection date?
• What time will the courier arrive to collect my items?
• Is there a limit on the amount of items I can send per box?
• The courier didn't arrive. What can I do?
• Where is my nearest Parcelshop?

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DPD

• Where is my nearest DPD Drop Off point?
• I've sent my order with DPD. How long will it take to reach you?

General

• How should I package Tech?
• How should I package Media?
• I'd like to change my sending method. How do I do this?
• What is my tracking number and what do I need it for?
• I think my order has been lost in transit. Can you file a claim?
• The shop won't accept my Send Service parcel. Who do I contact?

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