When selling your device to musicMagpie, you'll be asked to select the condition that best describes its current state. Our condition options are Excellent, Good and Poor.
It's important to choose the correct condition, as we'll assess your device when it arrives and compare it against the condition selected when the order was created.
Condition requirements can vary between different devices, so always check the specific condition descriptions shown during the valuation process.
How do you assess my device?
Once we receive your device, our technicians carry out a quality assessment which includes:
- Functional testing
- A 70-point device check
- Lost and stolen checks using CheckMEND
- Account lock checks, including iCloud, Samsung and Google accounts
If the condition doesn't match the description selected on your order, we'll send you a revised offer by email. You'll then have the option to accept or decline the revised value.
Excellent condition
Devices in Excellent condition receive our highest valuation.
Typically, an Excellent condition device will have:
- A near-flawless appearance with no visible scratches on the screen or body
- No screen defects, such as screen burn, dead pixels or liquid damage
- A fully functioning touchscreen
- Battery health above 80%
- All parts fully working
Some devices may also require accessories to qualify for the Excellent condition valuation.
Good condition
Devices in Good condition receive a mid-range valuation.
Typically, a Good condition device will have:
- Signs of wear on the screen and/or body
- No screen defects, such as screen burn, dead pixels or liquid damage
- A fully functioning touchscreen
- All parts fully working
Some devices may require accessories to qualify for the Good condition valuation.
Poor condition
Devices in Poor condition receive our lowest valuation.
Typically, a Poor condition device may have:
- Heavy signs of wear or scratching
- Liquid damage
- Functional faults or intermittent issues
However, we can't purchase devices that are:
- Missing components
- Bent
- Crushed
- Snapped in half
- Unable to power on