Tech

Condition

• What condition do you buy Tech in?
• What is 'poor' condition?
• What is 'good' condition?
• What is 'excellent' condition?
• How do I find out how much my device is worth?
• Will you buy my device if it's scratched?

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Order Status

• What happens to my Tech when you've received it?
• Where can I see any changes to my order?
• Is the price quoted the value I will get?
• I've decided to keep some of the items from my order. What do I do?
• Can I cancel my order and have the items returned?

Account Unlocking

• How do I remove an iCloud account from my device?
• How do I remove a Samsung account from my device?
• I can't remove the Google/Samsung account on my device. Will you still buy it?
• I can't remove the iCloud account on my device. Will you still buy it?
• How do I check if my iOS device is activation locked?

Regrades

• Why do we regrade items?
• My item has been regraded. Why is this?
• I want to accept or decline your revised offer. How do I do this?
• I have declined the revised offer. What happens now?
• I have declined the revised offer. When will I be paid for the other items in my order?
• I've accepted your revised offer by mistake! Can this be changed?

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General

• Do you buy non-UK models?
• How do I clear all the data from my Apple device?
• Do you wipe the data from my phone when you receive it?
• Do you accept stolen phones?
• Do I need to send the charger or accessories with my Tech?
• I've accidentally left my SIM / memory card in my device. Can I have it returned?

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