Tech

Price Valuation

• How do I find out how much my device is worth?
• How long is my price valid for?

Condition

• What condition do you buy Tech in?
• Will you buy my device if it's scratched?
• Will you buy my device if it has a cracked screen?

Account Unlocking

• How do I remove an iCloud account from my device?
• How do I remove a Samsung account from my device?
• How do I check if my iOS device is activation locked?

Regrades

• My item has been regraded. Why is this?
• I want to accept or decline your revised offer. How do I do this?
• I have declined the revised offer. What happens now?
• I have declined the revised offer. When will I be paid for the other items in my order?
• I've accepted your revised offer by mistake! Can this be changed?
• How long does it take to have my item returned?

General

• What happens to my Tech when you've received it?
• Do you accept phones that are locked to a network?
• Do you accept lost or stolen phones?
• I've accidentally left my SIM / memory card in my device. Can I have it returned?
• I've sent the wrong device. What do I do?
• I can't find my device on your website. Can I still send it in?

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