We are currently experiencing an ongoing issue with our app that may affect your ability to access ‘My Account’ or download additional labels.
Solution: To avoid this problem, we recommend that customers access their account and services through a desktop browser until the issue is resolved.
We apologise for any inconvenience and appreciate your understanding as we work to fix this.
You can obtain another QR code from your account. Log in to My Account, go to "orders" and click on "request an additional QR code". Another code will be sent to your email address.
You can only request one additional QR code per order.