Please note: Your order may take longer to process than usual due to high demand on our delivery partners and social distancing measures at our warehouse. Our customer service team is also extremely busy, so we recommend checking out our FAQs if you have a query.

Are my items insured on their way to you?

Your order will be fully insured when you use any of the labels that we provide in your Pack & Send Guide. If it's been over 7 working days and you're concerned that your order hasn't arrived with us yet, please contact our Customer Service Team and we'll investigate this for you.

Please note: if you send your order using your own sending method, your order won't be insured by us - you'll have to contact that courier directly if you have any concerns.

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