Yes, we accept phones that are locked to a mobile network.
When creating your order, simply select the network that your device is locked to. This helps us provide the most accurate valuation.
Since 2021, UK regulations have required mobile devices to be sold network-unlocked. As a result, listings on our website and app for devices released from this date onwards are not tied to any particular network. This includes the iPhone 13 and all later iPhone models, as well as the Samsung Galaxy S22 and subsequent models.
I'm not sure if my phone is locked or unlocked
If you're unsure whether your phone is locked to a network, you can list the device as Unlocked when creating your order.
When your phone arrives, our technicians will test the device and confirm its network status.
What happens if my phone is network locked?
If our assessment shows that the device is locked to a network and this wasn't reflected in the original valuation, we'll contact you with a revised offer.
You'll then be able to decide whether you'd like to proceed with the updated valuation.
What if my device is account locked?
While we accept phones that are locked to a mobile network, we are unable to process devices that are still linked to a personal account i.e. iCloud account, Samsung account. We'll be unable to process it until the account lock has been removed.
This may result in delays to your order and could affect the valuation process.
Please see our article Can you buy my device if it's still locked to an account? for more information.