Tech Orders
Once your package arrives, it undergoes a quick visual inspection before being sent to our quality assessment team. Our technicians will:
- Check for physical damage
- Extensively test functionality based on the condition you selected
If your device meets the described condition, we’ll process your payment at the quoted price.
If our team finds any discrepancies, we’ll email you a revised offer with a breakdown of the reasons. You’ll then have 14 days to accept or decline the new price via My Account.
Media Orders
All DVDs, CDs, Blu-rays, games, and books go through a detailed quality check to ensure:
- Discs play properly without scratches
- Sleeve notes are complete
- Cases aren’t badly damaged
If you’re unsure whether your items will pass, you can still send them in. However, Media items valued at £15 or less that don’t pass quality checks won’t be returned.
For full details on our quality assessment process, please refer to our Terms and Conditions.